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Senior Customer Support Executive

Chennai, India

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Are you passionate about delivering exceptional customer experiences? 

At GameNation, we are looking for a Senior Customer Support Executive to lead our customer support team, ensuring every interaction with our gaming community is smooth, memorable, and impactful. This role is perfect for a strategic thinker who’s excited about supporting gamers and guiding a team to provide top-notch service for gaming consoles, controllers, and accessories.

Roles & ​Responsibilities
Be the:​ 

  • Team Handling: Manage and mentor a team of customer support specialists, creating a high-energy, collaborative environment where customer care is a priority.
  • Customer Interaction: Be the face and voice of GameNation to our customers, addressing inquiries, resolving issues, and ensuring satisfaction via phone calls, chat, and email.
  • Business Development: Identify and implement strategies to improve response times, service quality, and overall support efficiency to elevate the customer experience.
  • Inbound Sales: Ensure smooth handling of product returns, replacements, and warranty claims, making sure our customers feel valued at every step.
  • Process Adherence: Use our support software efficiently and stay informed on the latest tools and technologies to streamline support operations.

Requirements
You're a match if you have:

  • Minimum 2 to 3 years of experience in customer support, including 1+ years in a supervisory or leadership role.
  • Problem-solving skills, with a resourceful approach to quickly finding effective solutions.
  • Proficiency in using data to shape support strategies and offer actionable insights to other teams.
  • Fluency in English and Hindi is a must. Strong written and verbal communication skills, able to convey complex information in a clear, simple way. 

What's great in the job?


    Innovative Start-up Culture: Be part of a dynamic and fast-growing e-commerce start-up where fresh ideas and creativity are encouraged.

    Young, Energetic Team: Collaborate with a team of passionate, like-minded individuals who love gaming as much as you do.

    Hands-on Experience: Gain valuable insights and real-world experience in the gaming industry, from marketing to customer experience and beyond.

    Impactful Role: Every role at GameNation directly influences the company’s success, offering a sense of ownership and achievement.

    Gaming-Centred Environment: Stay up-to-date with the latest gaming trends, consoles, and accessories, and be surrounded by gaming enthusiasts.

    Opportunities for Growth: As a growing start-up, GameNation offers numerous opportunities for career development and leadership roles.

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Ours is as any fun loving organisation involving team outings, learning experiences, fun at work activities, etc.,

Growth Opportunities

Develop your career
Level up with us!

Competitive Salary

A full-time position
Attractive salary package.

Apply Now!