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Customer Support Executive

Chennai, India

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Are you passionate about gaming? Do you love helping others navigate the gaming universe? If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our team!

As a Customer Support Executive, you’ll be responsible for addressing customer inquiries, troubleshooting issues, and offering solutions that enhance customer satisfaction. If you have a knack for problem-solving, a deep understanding of gaming products, and a desire to contribute to a growing team, we’d love to have you on board.

Roles & ​Responsibilities
Be the:​ 

  • Voice of Our Brand: Respond promptly to customer inquiries related to our products, services, and orders across multiple channels via phone, email, or live chat.
  • Expert Problem Solver: Assist customers with technical issues, from consoles to games/accessories, guiding them through their options and troubleshoot any challenges.
  • Collaborative Champion: Work closely with the sales & logistics teams to ensure seamless customer experiences by ensuring timely deliveries and quick resolves.
  • Detailed Record Keeper: Maintain thorough records of customer interactions, transactions, and feedback in our CRM system which help our team provide better service.
  • Continuous Improvement Advocate: Refine our customer support processes by sharing your insights and feedback, ensuring that they’re resolved efficiently.

Requirements
You're a match if you have:

  • Experience: A minimum of 1 year in a customer support or sales support role, ideally in the gaming or tech industry. 
  • Communication Skills: Fluency in English and proficiency in Hindi are mandatory, as you'll be expected to communicate effectively across multiple channels.
  • Cool Under Pressure: Challenging customer situations? No problem. You stay calm, composed, and find the right solution every time.
  • Technical skills: You know your way around customer support software, CRM systems, and ticketing tools like a pro.
  • Interpersonal skills: You possess a strong grasp of customer preferences and behaviours to enhance their overall experience.

What's great in the job?


    Innovative Start-up Culture: Be part of a dynamic and fast-growing e-commerce start-up where fresh ideas and creativity are encouraged.

    Young, Energetic Team: Collaborate with a team of passionate, like-minded individuals who love gaming as much as you do.

    Hands-on Experience: Gain valuable insights and real-world experience in the gaming industry, from marketing to customer experience and beyond.

    Impactful Role: Every role at GameNation directly influences the company’s success, offering a sense of ownership and achievement.

    Gaming-Centred Environment: Stay up-to-date with the latest gaming trends, consoles, and accessories, and be surrounded by gaming enthusiasts.

    Opportunities for Growth: As a growing start-up, GameNation offers numerous opportunities for career development and leadership roles.

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Ours is as any fun loving organisation involving team outings, learning experiences, fun at work activities, etc.,

Growth Opportunities

Develop your career
Level up with us!

Competitive Salary

A full-time position
Attractive salary package.

Apply Now!