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Customer Relationship Management Executive

Chennai, India

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Are you a dynamic and results-oriented professional with a passion for building meaningful customer relationships? At GameNation, we are looking for a Customer Relationship Executive to drive our outbound sales efforts and connect with our growing gaming community. If you excel at understanding customer needs, fostering engagement, and closing deals, we want you on our team!

Roles & ​Responsibilities
Be the:​ 

  • Proactive Sales Outreach:  Conduct outbound calls to prospective and existing customers to understand their needs, promote products, and convert leads into loyal customers.
  • Customer Engagement: Build strong relationships with customers by actively listening to their feedback, addressing concerns, and providing tailored solutions.
  • Lead Conversion & Follow-Up: Identify potential sales opportunities, nurture leads, and drive conversions. Follow up on inquiries and leads in a timely and professional manner to achieve individual and team sales targets.
  • Make Customer Connections: Engage directly with customers through outbound calls to gather insights, resolve issues, and ensure a seamless customer journey. Your proactive approach will enhance relationships and improve customer loyalty.
  • Data Management: Maintain accurate records of customer interactions and sales activities in CRM tools. Analyse customer data and feedback to identify trends and recommend improvements to the sales approach.
  • Collaboration & Reporting: Collaborate with the inbound sales and marketing teams to align strategies and enhance customer outreach initiatives. Prepare regular reports on outbound sales activities, lead status, and customer feedback for review by senior management.
  • Continuous Learning:  Stay updated on GameNation’s products, services, and industry trends to provide informed recommendations to customers. Participate in training sessions to enhance sales skills and product knowledge.

Requirements
You're a match if you have:

  • Experience: At least 1 year of experience in sales support or a related field.​ 
  • Bilingual Advantage: Fluency in English and Hindi is a must. Your communication skills will help bridge any gaps and connect with a diverse audience.
  • Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) is essential. You’re comfortable using technology to drive results.

What's great in the job?

 

    Young, Energetic Team: Collaborate with a team of passionate, like-minded individuals who love gaming as much as you do.

    Hands-on Experience: Gain valuable insights and real-world experience in the gaming industry, from marketing to customer experience and beyond.

    Impactful Role: Every role at GameNation directly influences the company’s success, offering a sense of ownership and achievement.

    Gaming-Centred Environment: Stay up-to-date with the latest gaming trends, consoles, and accessories, and be surrounded by gaming enthusiasts.

    Opportunities for Growth: As a growing start-up, GameNation offers numerous opportunities for career development and leadership roles.

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Ours is as any fun loving organisation involving team outings, learning experiences, fun at work activities, etc.,

Growth Opportunities

Develop your career
Level up with us!

Competitive Salary

A full-time position
Attractive salary package.

Apply Now!